Timeframe & Eligibility

  • You may return an unused, undamaged product in its original packaging within 30 days of delivery for a full refund. Return shipping will not be covered.
  • Returns will only be accepted for items bought directly through the Hose Wise website only.
  • Returns for items bought at other locations must be handled directly with those sellers.
  • For defective products please see our Warranty Policy (below).

Condition Requirements

  • The product must be intact and unused, with original bag, extra seal, box and labels.
  • If the product shows signs of use or damage, no refund will be issued and the return will be declined.
  • Products missing original packing may be issued a partial refund.

How to Return

  1. Please email us via our website contact form or at sales@hosewise.com and provide your Hose Wise website receipt or order number.
  2. We will verify your order and provide you with an address to ship your return back to. You will be responsible to pay for the return shipping.
  3. Once we receive and inspect the item, eligible refunds will be issued to the original payment method.

Coverage Period


We warrant your Hose Wise garden hose Y shut-off valve against defects in materials or workmanship for one year from the date of purchase.


What’s Covered

  • Cracks or breakage in the body under normal, intended use.
  • Faulty ball valves or shut‑off mechanisms that fail to open/close properly.
  • Internal leaking

What’s Not Covered

  • Damage caused by freezing water, misuse, improper installation, chemical exposure, or cross-threading.
  • Cosmetic wear and tear, scratches, discolouration or fading.
  • Faults that arise from use with incompatible hoses or connectors.
  • Product purchased more than one year ago.

How to Claim

  1. Contact our support team via our website contact form or at sales@hosewise.com with your receipt or order number and a description of the issue.
  2. Provide photos or videos clearly showing the failure or defect.
  3. If approved, we will send you a replacement unit or issue a full refund at our discretion.